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Tesla is accusing Reuters of “manufacturing” a narrative in regards to the automaker mendacity to prospects to make repairs off guarantee.
Final week, Reuters posted a narrative titled ‘Tesla blamed drivers for failures of elements it lengthy knew had been faulty’.
In brief, the report claims that Tesla gaslighted prospects into pondering they had been answerable for points needing restore when the automaker knew that they had been frequent defect.
The report used anecdotal proof from prospects and claims to have seen service communications to show it.
As we reported final week, we’ve got been skeptical of Reuters reporting on Tesla currently, particularly after we caught them again modifying an article to appropriate it after which mendacity in regards to the edit:
On our podcast final week, we briefly mentioned the brand new report from Reuters with skepticism as a result of it appeared that they had been basing their claims of Tesla realizing in regards to the “defect” on service notices that Tesla propagated amongst its service community.
These notices are normal and assist unfold information amongst Tesla’s service facilities and get forward of potential points.
A service discover doesn’t essentially imply that there’s a widespread defect.
Tesla has now responded to the story in a prolonged X put up:
It’s uncommon for Tesla to reply information articles since the automaker dissolved its PR division again in 2020.
However the automaker determined to reply this time. Nevertheless, Tesla was contacted by Reuters previous to the article being revealed and solely determined to reply after the have an effect on.
Tesla known as the story “manufactured” and says in it’s “demonstrably incorrect”:
Reuters revealed an article that leads with a wildly deceptive headline and is riddled with incomplete and demonstrably incorrect data. This newest piece vaguely and nonsensically suggests there are 1000’s upon 1000’s of disgruntled Tesla prospects. It’s nonsensical as a result of it’s nonfactual—the truth is Tesla’s buyer retention is among the many finest and highest within the business.
The automaker claims to have “telemetry” that exhibits there was a collision in the primary incident publicized within the article quite than merely a defect as alleged by the proprietor.
Tesla argued:
The creator has conflated a noise-related (non-safety) concern with a variety of unrelated and disconnected service actions. Opposite to the article’s statements primarily based on inaccurate knowledge, Tesla is truthful and clear with our security regulators across the globe and any insinuation in any other case is apparent unsuitable.
Electrek contacted the proprietor concerned within the Reuters article to get their response to Tesla’s response.
Electrek’s Take
I feel that scrutiny is essential and Tesla’s service is definitely removed from excellent. Nevertheless, this text didn’t really feel proper to me as a result of it appeared to place method an excessive amount of weight on service notices.
That mentioned, I’m curious to see what the client says about Tesla’s declare of getting telemetry on an alleged crash as a result of that was the primary story Reuters used to make its level.
On a special level, Tesla may have probably prevented that article altogether or on the very least made it much more correct by having a PR division to speak to these reporters earlier than publishing the story.
On the very least, they’d have included Tesla’s response within the unique article, however they may even had determined to drop the story altogether if Tesla was capable of present them that their anecdotal proof was flawed.
I actually suppose that Tesla wants a PR division once more.
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