Tesla desires to rent somebody to eradicate want for its EVs to get service

Tesla is in quest of a brand new senior supervisor who will deal with eliminating the necessity for the automaker’s service. They are going to be in control of a brand new program known as ‘Zero Service’.

At instances, Tesla’s fleet progress has drastically outpaced its service progress – leading to vital points and wait instances for house owners to get their autos serviced.

Nevertheless, in 2021 and 2022, the automaker made massive investments in its service, and mixed with decrease progress in car deliveries in 2023, there have been fewer points lately.

There’s at all times room for enchancment, and CEO Elon Musk has talked about on a number of events that “the most effective service is not any service.” If the automobiles don’t want service within the first place, the necessity for nice service shouldn’t be actually required.

Since Tesla doesn’t use the standard franchise dealership system, it operates its personal service, and it has a really shut loop between manufacturing and repair.

Whereas franchise sellers profit from autos needing service, since Tesla owns all the things, it’s higher off having minimal service wanted for its autos. Electrical autos have some vital benefits on that entrance – because of having fewer shifting elements, however points can nonetheless come up.

Now, Electrek has noticed a brand new job posting from Tesla for a “Sr. Supervisor, Zero Service” listed on-line a number of days in the past.

Within the job description, Tesla says that the candidate will work to “establish and eradicate the explanations” for the automobiles to wish service:

At Tesla we imagine that the most effective service is not any service! We’re in search of a extremely motivated Senior Supervisor to hitch our Service Operations group and lead the group accountable to establish and eradicate the explanations for our automobiles to require service. 

Tesla continues within the job description

This position will probably be each strategic and tactical, and can embrace designing options and managing particular person campaigns to be executed with area groups and companions. The candidate will work carefully with {hardware} and software program engineering, service engineering, high quality and repair applications and area groups to prioritize, launch, and observe demand discount and effectivity efforts.

The job is positioned in Fremont, California, the place Tesla produces most of its autos in North America.

Tesla claims that the majority of its service duties at the moment are carried out by its rising cell service fleets, which come to clients. As of final quarter, the automaker had 1,909 cell service autos.

Electrek’s Take

I’m positive that this effort existed as a part of Tesla’s current high quality and reliability groups in conjecture with service and manufacturing, however it now seems like Tesla is trying to construct a brand new devoted group only for it.

That may’t be dangerous.

That is one thing that may be scary for franchise sellers. A giant a part of their income comes from service. Tesla has a bonus on that entrance because it owns all its service facilities immediately – although it additionally lately admitted that it’s beginning to make some huge cash from promoting elements via its service division as extra of its autos are coming off guarantee.

Now, regardless of this system being known as ‘Zero Service,’ you’ll be able to’t utterly eradicate service. Nevertheless, I’ve hope that Tesla can drastically cut back the necessity for its autos to be serviced.